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FAQ

1. Do all Sarees come with blouse piece?

Most of our sarees come with blouse piece. However, there are few sarees that do not have a blouse piece. It is mentioned in the description if it has a blouse piece or not.

 2. What are the dimensions of your Saree or Jewellery?

All dimensions of products are mentioned in the description. Please go through that before placing an order. 

3. What are the Shipping Charges for Domestic and International shipping?

For delivery within India, shipping is completely free. We don’t have International Shipping facilities currently.

4. When can I expect my order? How many days does it take for delivery?

All Ready to Ship products are dispatched in 1-2 business days of you placing the order, or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 5-7 business days. However, the delivery time is subject to factors beyond our control and may exceed due to unforeseen external factors.

5. How do I know whether my product has been shipped? How do I track my order?

Once dispatched, you will receive a text from Khadisaree on the whatsapp number as well as on the mail-id provided during check-out with your tracking details. You can track your order 24 hours after your order has been shipped. In case you haven’t received your tracking details through text within 48 hours,please write to us on contact@khadisaree.com or whatsapp us on 8910000588 .

6. What if i wish to Return my product?

You can raise a product return/ exchange request as per Khadisaree's return/exchange policy & simply handover the product to the courier partner.

7. I have already placed my order, can I add more items to the same order?

Yes, you can get in touch with us on contact@khadisaree.com or Whatsapp us on 8910000588 and we would be able to help you out .

8. Do you have Cash on Delivery?

Yes Cash on Delivery is Available.

9. Can I order through Whatsapp, Instagram or Facebook?

Yes, You can orders through these platforms.

10. Can I cancel/modify my order after having paid for it?

If unfortunately you have to cancel/alter an order, please do so within 1-2 hours after placing an order, by mailing us all the details at contact@khadisaree.com or Whatsapp us on 8910000588. If you cancel your order before it is shipped, we will refund you the entire amount if need be. If we have already dispatched your product, no cancellations can be made.

11. Can I modify the delivery address/contact info after having placed an order?

In case of modifications with regards to the delivery, kindly Whatsapp us on 8910000588 within 1-2 hours after placing an order. Once a product has been dispatched, no modifications can be made.

12. Can I purchase now but schedule my dispatch for a later date?

Yes, of course. Just enter your preferred date of shipping during checkout in the Additional Instruction’ box and we’ll have it shipped on your chosen date of dispatch. We ship throughout the week. It takes 5-7 business days for delivery. Please take all of this into consideration before scheduling your date. 

16. What is the Return Policy?

Returns are accepted on Sarees only. No Jewellery item is eligible for returns/exchanges/refunds. A return request must be raised within 48 hours of receiving the product by mailing us on contact@khadisaree.com with your order ID and other necessary information.  

Please read our detailed Cancellation and Refund Policy to know more about the same. 

17. When will I receive my refund?
Refund would be processed within 2-3 days after return picked up.

18. Are the products shown on website accurate, especially in terms of color?

We try our best to take photos of products under natural light since we want the actual products to look similar to what you have seen on the website/page. However, slight differences in display outputs might occur due to lighting, digital photography, color settings and capabilities of your computer monitors or mobile screens. We firmly believe that all customers who order online are aware of this genuine challenge and thus to avoid any misunderstanding or discrepancies, we would request you to consider that before you place your orders.

19. What if I need more information or clarity on a product before I make my purchase?Please get in touch with us on whatsapp 8910000588 . We would be more than happy to answer your questions.
                

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